Printed Books and Stationery:
Returns/Refunds/Credit Note Policy: We do not grant any refunds unless the product is defective. If product is returned within forty-eight hours of delivery a voucher/ credit note for the purchase price of such product will be given. Such credit note/voucher will be valid until redeemed. No cash refunds will be given. Missing books / stationery items must be reported via email orders@dcbooks.co.za within 48 hours of receiving your pack or a replacement or refund product will not be issued. Stationery packs are purchased as a firm sale item. No returns are accepted for stationery packs.
A return shipping costs may apply.

eBooks and Electronic Content:
Orders: In terms of the Service provider’s policy the order of digital products via DC Books constitutes a firm sale of an eBook and once an eBook has been downloaded and an order confirmation has been sent to the Visitor in the prescribed manner the order is final and cannot be cancelled or returned. Note that by purchasing an eBook or electronic content the Visitor only acquires the right to download such eBook.

Contact orders@dcbooks.co.za for any queries